Items must remain unused and in their original packaging. Contact us to request a returns number, which we'll provide within one working day to expedite processing.
Securely attach the returns number to the outside of the package before sending. Please note that return shipping costs are your responsibility for orders returned due to change of mind.
Once received, items will be inspected and refunds processed within 14 working days.
EU Withdrawal and Cancellation Requests
Customers in the European Union may exercise their right to withdraw from a purchase by submitting a cancellation request electronically through their customer account or via a withdrawal form https://www.fakeitflowers.co.uk/pages/eu-withdrawal-form
To access your customer account, click the My Account on our website or visit our account page and sign in using the email address used to place your order.
For orders that have not yet been fulfilled, customers can log into their account and submit a cancellation request directly from the relevant order.
Once a cancellation request has been submitted, it will be reviewed and processed by our customer service team. Customers will receive confirmation when their request has been received and when it has been completed.
If you are unable to access your customer account, please contact our customer service team for assistance.
Nothing in this policy affects any statutory consumer rights that may apply under local law.
